Legal

Privacy Policy

This policy explains what personal data we collect, how we use it, and the choices you have when using YƐNKO.

Last updated: December 6, 2025

1) Who we are

YƐNKO (“we”, “us”, “our”) provides ride-hailing services to passengers and drivers through our web and mobile experiences.

2) Data we collect

  • Account data: name, email, phone, password hash, user type.
  • Profile & verification: driver license details, vehicle info, documents you upload.
  • Trip data: pickup/dropoff locations, timestamps, fare, payment method, trip status.
  • Device/usage: browser type, IP address, pages viewed, cookies, logs for security and performance.
  • Communications: support inquiries, feedback, and notifications we send to you.

3) How we use data

  • Provide and improve ride bookings, routing, pricing, and in-app features.
  • Authenticate users, prevent fraud, and enforce platform safety rules.
  • Process payments, invoices, and driver payouts.
  • Send trip updates, support messages, and (with consent) marketing communications.
  • Comply with legal obligations and respond to lawful requests.

4) Legal bases

We process data under contract necessity (to deliver rides and payouts), legitimate interests (service improvement, fraud prevention), legal obligations, and consent where required (marketing cookies/communications).

5) Sharing data

  • Drivers & passengers: limited trip details shared to fulfill a booking (e.g., names, pickup info).
  • Service providers: hosting, analytics, communications, and payment partners under confidentiality and security obligations.
  • Legal/safety: authorities or third parties when required by law or to protect rights, safety, and property.

6) Retention

We keep data as long as needed for the purposes above, including records required for legal, tax, and safety obligations. When no longer needed, we delete or anonymize data.

7) Security

We use encryption in transit (HTTPS), access controls, and server logging. No system is fully secure; please keep your credentials safe and report suspicious activity.

8) Your rights and choices

  • Access, correct, or update your account data.
  • Delete your account (subject to legal/operational retention obligations).
  • Opt out of marketing communications at any time.
  • Manage cookies as described in our Cookie Policy.

9) Cookies and tracking

We use essential cookies for authentication and security, plus optional analytics to improve performance. Details and controls are in the Cookie Policy.

10) International transfers

Data may be processed on servers outside your country. We apply safeguards consistent with this policy and applicable law.

11) Children

Our services are not directed to children under 18. If you believe a child provided data, contact us to remove it.

12) Changes to this policy

We may update this policy. Material changes will be communicated in-app or by email. Continued use after changes means you accept the updated policy.

13) Contact

Questions or requests? Email privacy@yɛnko.com or use our Contact page.